If someone who isn’t currently involved in a request needs to stay up to date on its progress, you should add them as an observer. This could be a manager, someone whose work is waiting on the request to go through, or another GSA staffer.
Anyone who is currently involved in the request can add an observer.
To add an observer:
If C2 does not recognize the email address, you won’t be able to add that observer. Instead, consider leaving a comment that asks an approver to let the person know when the request is complete. If you don’t get confirmation that the approver will do so, be sure to let the person know yourself.